Client Experience Banker

Bank of America; Pooler (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States seeks a customer service role focused on in-branch client education and cash transactions. You will guide clients through self‑service options like ATM, mobile, and online banking while handling transactions and building relationships.

responsibilities include following bank processes, leveraging partnerships with lending and investments experts, and supporting a seamless client experience.

Qualifications

• High School Diploma or GED required.
• Cash handling experience is preferred.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in clients' and the bank's best interests.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages branch traffic, appointments, and outbound calls effectively.
• Drives the client experience and ensures quality service.
• Manages cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Solutions Advisory

Pipeline Management

Education

High School Diploma / GED

Job description

Bank of America in the United States seeks a customer service role focused on in-branch client education and cash transactions. You will guide clients through self‑service options like ATM, mobile, and online banking while handling transactions and building relationships.

responsibilities include following bank processes, leveraging partnerships with lending and investments experts, and supporting a seamless client experience.