Client Experience & Solutions Banker

Bank of America; City of Niagara Falls (NY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate on self-service options, and process cash transactions accurately. You will help clients achieve their financial goals through attentive service and clear guidance on digital tools.

This role emphasizes building relationships, delivering a positive client experience, and collaborating with experts in small business, lending, and investments, with weekend availability as needed.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self‑service technologies
• Applies strong critical thinking and problem‑solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank

Responsabilités

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Connaissances

Customer focus

Communication

Sales experience

Cash handling

Time management

Problem solving

Formation

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Description du poste

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate on self-service options, and process cash transactions accurately. You will help clients achieve their financial goals through attentive service and clear guidance on digital tools.

This role emphasizes building relationships, delivering a positive client experience, and collaborating with experts in small business, lending, and investments, with weekend availability as needed.