Client Experience & Service Coordinator

Alphabe Insight Inc; Las Vegas (NV); On-site; USD 54,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Full-time position

Professional development

Job summary

Catch Vibe Voice is seeking a highly organized and personable Service Account Coordinator to support client accounts and ensure a seamless service experience in Las Vegas. You will coordinate between clients and internal teams, manage communications, scheduling, and documentation, while upholding our high service standards.

The ideal candidate is proactive, detail-oriented, professional, and comfortable juggling multiple priorities with clear, positive communication.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Professional and customer-focused approach to communication.
• Ability to manage multiple priorities and deadlines effectively.
• Strong attention to detail and accuracy.
• Comfortable working independently as well as collaboratively with a team.
• Ability to handle client information with professionalism and discretion.
• Strong problem-solving and critical-thinking skills.
• Adaptable and comfortable working in a dynamic business environment.
• Basic proficiency with common business software, email, and digital communication tools.
• Positive attitude with a willingness to learn and take initiative.

Responsibilities

• Serve as a professional point of contact for assigned client accounts.
• Coordinate client requests, service updates, and account-related activities.
• Maintain accurate and organized account records and documentation.
• Communicate important information between clients and internal departments.
• Assist with scheduling, follow-ups, and service coordination.
• Respond to client questions and help resolve routine account concerns.
• Monitor account activity to ensure requests and commitments are completed efficiently.
• Identify opportunities to improve the overall client experience.
• Maintain professional communication across phone, email, and other business channels.
• Support internal teams with account information, documentation, and administrative coordination.
• Prioritize multiple assignments while maintaining accuracy and attention to detail.
• Contribute to a collaborative, service-focused work environment.

Skills

Communication

Organization

Time management

Customer-focused

Multitasking

Problem solving

Discretion

Independent work

Team collaboration

MS Office

Tools

MS Office

Email tools

Digital communication tools

Job description

Catch Vibe Voice is seeking a highly organized and personable Service Account Coordinator to support client accounts and ensure a seamless service experience in Las Vegas. You will coordinate between clients and internal teams, manage communications, scheduling, and documentation, while upholding our high service standards.

The ideal candidate is proactive, detail-oriented, professional, and comfortable juggling multiple priorities with clear, positive communication.