Client Experience & Relationship Banker

Bank of America; Anderson (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Bank of America in Anderson, SC seeks a client-focused teammate to welcome and educate clients in the lobby, guiding them to use self-service options and assist with cash transactions. You will build relationships, identify client needs, and connect them to suitable financial solutions.

The role emphasizes strong communication, adaptability, and commitment to compliant, high-quality service. Weekend hours and full-time availability may be required.

Qualifications

• Strong communication and problem-solving skills; ability to learn and adapt to new information and technology platforms.
• Cash handling and sales experience is a plus.
• Complies with laws and bank policies while delivering excellent client service.

Responsibilities

• Engage clients in the lobby and educate on self-service resources (mobile banking, online banking, ATM).
• Process cash transactions accurately and efficiently for clients as needed.
• Develop deep conversations to understand clients' financial priorities and connect them to solutions.
• Build relationships to meet clients' financial needs and expand center activity.
• Follow established processes to ensure compliance with all laws and regulations.
• Manage center traffic, appointments, and outbound calls to enhance the client experience.
• Drive client experience and ensure accurate cash handling.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Job description

Bank of America in Anderson, SC seeks a client-focused teammate to welcome and educate clients in the lobby, guiding them to use self-service options and assist with cash transactions. You will build relationships, identify client needs, and connect them to suitable financial solutions.

The role emphasizes strong communication, adaptability, and commitment to compliant, high-quality service. Weekend hours and full-time availability may be required.