Client Experience & Projects Coordinator

dancker; Capitol Heights (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

dancker is seeking a highly organized Client Experience Coordinator to manage quotations, orders, and client documentation from sales through project completion. You will partner with Account Executives, Account Managers, Project Managers, Operations, Finance, manufacturers, and clients to ensure accurate processing and on-time delivery.

You will help maintain data accuracy across Hedberg and other systems, serve as the primary contact for product inquiries, lead times, and order status, and

Qualifications

• 3–5 years in customer service, sales support, project coordination, or related role.
• Experience with Hedberg or similar ERP/order management systems preferred.
• Contract furniture industry experience is a plus but not required.

Responsibilities

• Prepare, maintain, and track quotations, orders, and customer documentation across the project lifecycle.
• Convert design files and purchase orders into accurate quotations and orders.
• Maintain data accuracy in Hedberg and other systems for efficient operations.
• Serve as main contact for client inquiries on products, lead times, orders, and deliveries.
• Proactively communicate project updates and issues to clients and internal teams.
• Coordinate deliveries, installations, and related reservations to ensure on-time project completion.

Skills

Customer service

Coordination

Attention to detail

MS Office

Communication

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Hedberg ERP

Order management systems

Job description

dancker is seeking a highly organized Client Experience Coordinator to manage quotations, orders, and client documentation from sales through project completion. You will partner with Account Executives, Account Managers, Project Managers, Operations, Finance, manufacturers, and clients to ensure accurate processing and on-time delivery.

You will help maintain data accuracy across Hedberg and other systems, serve as the primary contact for product inquiries, lead times, and order status, and