Client Experience Partner, Core/ISA Operations

Informdata Llc; Kennesaw (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Informdata LLC is seeking a Client Experience Partner to serve as the primary contact for the Core and ISA client base, delivering timely, accurate support and fostering a positive, consistent client experience. You will handle high-volume inquiries, resolve issues through established processes, monitor ticket queues, and keep clients informed about status, turnaround times, and outcomes.

Collaborating with vendor relations and internal teams, you will help maintain data integrity, improve

Qualifications

• Strong oral and written communication skills.
• Ability to work independently with good time management.
• Proven problem-solving and critical thinking abilities.
• Capacity to manage multiple tasks simultaneously.
• Attention to detail and organizational skills.
• At least 1 year of customer service experience preferred.

Responsibilities

• Serve as the primary point of contact for inbound client inquiries via phone, email, and ticketing systems.
• Monitor and manage the Core/ISA ticket queue to meet SLAs.
• Provide clients with timely updates on order status, results, and turnaround times.
• Document client interactions and resolutions to maintain data integrity.
• Coordinate with internal teams to follow up on outstanding work orders.
• Escalate complex issues to leadership when appropriate.

Skills

Communication skills

Problem solving

Time management

Multitasking

Data accuracy

Customer service experience

Job description

Informdata LLC is seeking a Client Experience Partner to serve as the primary contact for the Core and ISA client base, delivering timely, accurate support and fostering a positive, consistent client experience. You will handle high-volume inquiries, resolve issues through established processes, monitor ticket queues, and keep clients informed about status, turnaround times, and outcomes.

Collaborating with vendor relations and internal teams, you will help maintain data integrity, improve