Customer Service & IS Support Specialist

Performance Food Group (New); Carroll (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Core-Mark is seeking a customer service and I.S. support-minded professional to process orders, answer questions, resolve issues, and support office and warehouse systems.

You will be the primary contact for customer inquiries, sales support, transportation, and the IS help desk. Responsibilities include handling orders and credit requests, researching problems, providing timely updates, and supporting cross-functional teams.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a customer service, support desk, or related environment preferred.
• Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.

Responsibilities

• Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues.
• Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
• Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
• Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
• Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
• Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs.

Skills

Customer service

Support desk

Phone support

Education

High school diploma or equivalent

Tools

Office systems

Phone systems

Copy machines

Software applications

Job description

Core-Mark is seeking a customer service and I.S. support-minded professional to process orders, answer questions, resolve issues, and support office and warehouse systems.

You will be the primary contact for customer inquiries, sales support, transportation, and the IS help desk. Responsibilities include handling orders and credit requests, researching problems, providing timely updates, and supporting cross-functional teams.