Client Experience & Operations Coordinator

Socket.dev; Chicago (IL); On-site; USD 41,000 - 50,000; Full time

Job summary

Pipe View America is seeking a Client Coordinator to deliver exceptional client experiences by matching client urgency and coordinating office operations, deliverables, and procedures for efficiency. The role involves GIS management, invoicing support, payroll duties, and onboarding new staff, all within a team-focused environment.

The position is full-time with standard hours Monday–Friday and some travel may be required.

Qualifications

• H.S. Diploma or equivalent is required; an Associate degree is preferred.
• GIS experience preferred.
• 2+ years of office administration experience.
• Must read, write and speak English.
• Valid driver's license required.

Responsibilities

• GIS management of project inventory for all clients
• Perform Quality Control processes per client requirements
• Communicate project status to clients and team (project status reports)
• File management of inspection videos according to company standards
• File management of cross bores including photos, details, and communication on clearing
• Create or assist in creating weekly data for invoicing (invoice support)
• Research and document the priorities of our clients
• Review timesheets daily
• Process payroll weekly
• Prepare letters, presentations, reports
• New employee orientation
• Assisting in staff recruitment
• Attending meetings with senior management
• Onsite data transfer with teams
• Performs related duties as required

Skills

GIS management

Data organization

Communication skills

Time management

Education

H.S. Diploma or Equivalent

Associate Degree preferred

Tools

MS Office

Job description

Pipe View America is seeking a Client Coordinator to deliver exceptional client experiences by matching client urgency and coordinating office operations, deliverables, and procedures for efficiency. The role involves GIS management, invoicing support, payroll duties, and onboarding new staff, all within a team-focused environment.

The position is full-time with standard hours Monday–Friday and some travel may be required.