Client Experience & Onboarding Specialist

Dinamic AS Group; Nashville (TN); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Hands-on client relations experience

Job summary

Dinamic AS Group in Nashville is seeking a Client Experience Coordinator to create a seamless client journey from initial contact through ongoing support. You will coordinate internal communications, assist with client needs, and maintain accurate client records while upholding our high service standards.

The role focuses on client relations, organization, and collaborative operations, offering professional development in a supportive team environment.

Qualifications

• Strong verbal and written communication skills.
• Professional, friendly, and client-focused approach.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable communicating with different personalities and professional backgrounds.
• Ability to work independently while contributing effectively within a team.
• Strong problem-solving and decision-making skills.
• Positive attitude and willingness to learn.
• Basic computer and administrative skills.
• Dependable, adaptable, and committed to delivering high-quality work.

Responsibilities

• Serve as a professional and welcoming point of contact for clients.
• Assist clients with general questions, requests, and service-related needs.
• Coordinate communication between clients and internal departments.
• Support client onboarding and help ensure a smooth transition into company services.
• Maintain accurate and organized client information and records.
• Follow up with clients to ensure requests and concerns are addressed appropriately.
• Help identify opportunities to improve the overall client experience.
• Assist with scheduling, coordination, and administrative activities related to client accounts.
• Communicate important client feedback to the appropriate team members.
• Build positive and professional relationships with clients.
• Collaborate with colleagues to maintain consistent service standards.
• Support day-to-day business operations and additional projects as needed.

Skills

Strong communication

Organizational skills

Time management

Attention to detail

Multitasking

Independent yet collaborative

Problem solving

Positive attitude

Client-focused

Basic computer skills

Job description

Dinamic AS Group in Nashville is seeking a Client Experience Coordinator to create a seamless client journey from initial contact through ongoing support. You will coordinate internal communications, assist with client needs, and maintain accurate client records while upholding our high service standards.

The role focuses on client relations, organization, and collaborative operations, offering professional development in a supportive team environment.