Client Experience Onboarding Lead

Carefeed; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off & holidays

Job summary

Carefeed is seeking a Client Experience Specialist, Onboarding to guide new clients through implementation and onboarding. You will provide hands-on training, ensure confidence in navigating the platform, and act as a trusted partner during the transition to active adoption.

The role emphasizes client satisfaction, long-term retention, and productive engagement with Carefeed’s SaaS solution in a healthcare setting. A Bachelor’s degree and 3+ years in related roles are expected.

Qualifications

• Bachelor’s Degree in a relevant field.
• 3+ years in client success, customer service, or technical support.

Responsibilities

• Lead client onboarding from kickoff to go-live and training.
• Serve as primary contact for onboarding-related questions and support.

Skills

Customer-Centric

Tech-Savvy

Facilitator & Communicator

Key Tools Proficiency

Adaptable & Collaborative

Healthcare & SaaS Experience

Education

Bachelor’s Degree

Tools

Microsoft Word

Excel

Google Docs

Adobe

DocuSign

Canva

Job description

Carefeed is seeking a Client Experience Specialist, Onboarding to guide new clients through implementation and onboarding. You will provide hands-on training, ensure confidence in navigating the platform, and act as a trusted partner during the transition to active adoption.

The role emphasizes client satisfaction, long-term retention, and productive engagement with Carefeed’s SaaS solution in a healthcare setting. A Bachelor’s degree and 3+ years in related roles are expected.