Client Experience & Office Coordinator - Real Estate Law

Hankin & Pack; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off (PTO)

Training and mentorship

Collaborative culture

Job summary

Hankin & Pack PLLC in Charlotte, NC seeks a full-time Client Services & Office Coordinator to support front desk operations and client experience. You will welcome clients, answer calls, and assist with loan packages and office administration in a busy real estate law environment.

The role requires 1-2 years in customer service, strong communication, organization, and the ability to multitask across tasks. In-office hours apply, with a collaborative, growth-focused culture.

Qualifications

• 1-2 years of customer service experience.
• Receptionist experience preferred but not required.
• Strong interpersonal skills and high organization.

Responsibilities

• Greet clients and visitors, manage front desk tasks and lobby.
• Answer phones, monitor emails and route inquiries.
• Prepare loan packages and assist with loan package flow.
• Support office manager with inventory and events.
• Coordinate calendars and assist with administrative projects.

Skills

Customer service

Multitasking

Attention to detail

Communication

Job description

Hankin & Pack PLLC in Charlotte, NC seeks a full-time Client Services & Office Coordinator to support front desk operations and client experience. You will welcome clients, answer calls, and assist with loan packages and office administration in a busy real estate law environment.

The role requires 1-2 years in customer service, strong communication, organization, and the ability to multitask across tasks. In-office hours apply, with a collaborative, growth-focused culture.