Client Services & Office Coordinator

Hankin & Pack, PLLC; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Hankin & Pack PLLC in Charlotte, NC seeks a full-time Client Services & Office Coordinator to greet clients, manage front desk duties, and answer calls. You will support loading loan packages, calendars, and office operations in a fast-paced real estate law firm.

Candidates with 1–2 years of customer service experience, strong interpersonal skills, and attention to detail will thrive. Knowledge of real estate helps; multitasking, dependability, and tech-savviness are valued in this

Qualifications

• 1-2 years of customer service experience.
• Receptionist experience preferred but not required.
• Knowledge of the real estate industry is helpful.
• Exceptional communication and customer service skills.
• Strong attention to detail.
• Dependable and tech-savvy.
• Able to multi-task and stay organized.

Responsibilities

• Greet clients and manage front desk duties; answer phones and monitor emails in Front.
• Collect Earnest Money Deposits (EMD) and Due Diligence (DD) funds.
• Print and prepare loan packages; organize and submit to lenders.
• Track calendars and funding statuses; maintain related updates.
• Assist Office Manager with inventory and office supplies, and coordinate events.

Skills

Customer service

Reception

Communication

Attention to detail

Dependable

Tech savvy

Multi-tasking

Highly organized

Tools

Front

Job description

Location: Charlotte, NC

Job Id:128

# of Openings:1

Join a Fast-Paced, Growing Residential Real Estate Law Firm!

Location: Charlotte, NC

Job Type: Full-Time, In-Office

Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing.

We are currently seeking a full-timeClient Services & Office Coordinatorto join our South Parkoffice in Charlotte, NC. You will assist in handling front desk duties, welcoming clients to our office, and answering phones. The ideal candidate will have 1-2 years of prior customer service experience, be committed to providing excellent client experience, possess strong interpersonal skills and be able to switch quickly between multiple tasks.

What You'll Do:

Reception & Client Service

• Maintain a clean, welcoming lobby area, including keeping the coffee bar and refrigerator organized and fully stocked.
• Ensure closing rooms remain clean, organized, and ready for use.
• Greet, check in, and assist all clients and visitors upon arrival.
• Collect Earnest Money Deposits (EMD) & Due Diligence (DD) funds dropped off at the office.
• Answer incoming calls.
• Monitor and assign emails and voicemails in Front; respond when appropriate.

Administrative Support

• Print and prepare loan packages for attorneys.
• Scan and prepare completed loan packages for submission to lenders.
• Track and update calendars, monitor loan package needs, confirm funding approvals, and maintain related status updates.
• Assist Office Manager with inventory of office, kitchen, and conference room supplies; restock as needed.
• Process incoming mail and distribute as necessary.
• Distribute checks and lender packages.
• Assist with management and administrative projects as assigned.
• Assist with employee events such as Happy Hours, catering deliveries, celebrations.

What You'll Need:

• Previous experience as receptionist is preferred but not required
• Knowledge of the real estate industry is helpful
• Exceptional communication and customer service skills
• Strong attention to detail
• Dependable
• Technologically savvy
• Skilled muti-tasker
• Highly organized

What We Offer:

• Competitive base salary based on experience
• Eligible for annual bonuses based on performance
• Full Medical, dental, and vision insurance coverage for employee
• Disability and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Excellent training and mentorship program
• Collaborative and family-oriented culture

Hankin & Pack Core Values

Consistency - Deliver the same high standard on every deal by following firm policies and client expectations.

Communication - Be helpful, precise, and cheerful. Proactively bring solutions.

Enjoy the Journey - Bring positivity and lift up those around you, even when challenges arise.

Productivity - Be efficient to create space for innovation and growth.

Accountability - Own your work and be proud of your contributions.

Servant Mentality - Deliver respectful, people-first service in every interaction.

Teachability - Stay humble and open to learning new approaches.

Tenacity - Be resilient, work hard, and stick with it until the job is done.

We believe our firm is only as strong as the people who power it. If you're ready to kickstart your career, grow your skills, and join a team that values and rewards you-