Client Services & Office Coordinator

Hankin & Pack; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off (PTO)

Training and mentorship

Collaborative culture

Job summary

Hankin & Pack PLLC in Charlotte, NC seeks a full-time Client Services & Office Coordinator to support front desk operations and client experience. You will welcome clients, answer calls, and assist with loan packages and office administration in a busy real estate law environment.

The role requires 1-2 years in customer service, strong communication, organization, and the ability to multitask across tasks. In-office hours apply, with a collaborative, growth-focused culture.

Qualifications

• 1-2 years of customer service experience.
• Receptionist experience preferred but not required.
• Strong interpersonal skills and high organization.

Responsibilities

• Greet clients and visitors, manage front desk tasks and lobby.
• Answer phones, monitor emails and route inquiries.
• Prepare loan packages and assist with loan package flow.
• Support office manager with inventory and events.
• Coordinate calendars and assist with administrative projects.

Skills

Customer service

Multitasking

Attention to detail

Communication

Job description

Join a Fast-Paced, Growing Residential Real Estate Law Firm!

Location: Charlotte, NC

Job Type: Full-Time, In-Office

Hours: 8:30 am - 5:00 pm

Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing.

We are currently seeking a full-timeClient Services & Office Coordinatorto join our South Parkoffice in Charlotte, NC. You will assist in handling front desk duties, welcoming clients to our office, and answering phones. The ideal candidate will have 1-2 years of prior customer service experience, be committed to providing excellent client experience, possess strong interpersonal skills and be able to switch quickly between multiple tasks.

What You’ll Do:

Reception & Client Service

• Maintain a clean, welcoming lobby area, including keeping the coffee bar and refrigerator organized and fully stocked.
• Ensure closing rooms remain clean, organized, and ready for use.
• Greet, check in, and assist all clients and visitors upon arrival.
• Collect Earnest Money Deposits (EMD) & Due Diligence (DD) funds dropped off at the office.
• Answer incoming calls.
• Monitor and assign emails and voicemails in Front; respond when appropriate.

Administrative Support

• Print and prepare loan packages for attorneys.
• Scan and prepare completed loan packages for submission to lenders.
• Track and update calendars, monitor loan package needs, confirm funding approvals, and maintain related status updates.
• Assist Office Manager with inventory of office, kitchen, and conference room supplies; restock as needed.
• Process incoming mail and distribute as necessary.
• Distribute checks and lender packages.
• Assist with management and administrative projects as assigned.
• Assist with employee events such as Happy Hours, catering deliveries, celebrations.

What You’ll Need:

• Previous experience as receptionist is preferred but not required
• Knowledge of the real estate industry is helpful
• Exceptional communication and customer service skills
• Strong attention to detail
• Dependable
• Technologically savvy
• Skilled muti-tasker
• Highly organized

What We Offer:

• Competitive base salary based on experience
• Eligible for annual bonuses based on performance
• Full Medical, dental, and vision insurance coverage for employee
• Disability and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Excellent training and mentorship program
• Collaborative and family-oriented culture
• Real growth opportunities

Hankin & Pack Core Values

Consistency - Deliver the same high standard on every deal by following firm policies and client expectations.

Communication - Be helpful, precise, and cheerful. Proactively bring solutions.

Enjoy the Journey - Bring positivity and lift up those around you, even when challenges arise.

Productivity - Be efficient to create space for innovation and growth.

Accountability - Own your work and be proud of your contributions.

Servant Mentality - Deliver respectful, people-first service in every interaction.

Teachability - Stay humble and open to learning new approaches.

Tenacity - Be resilient, work hard, and stick with it until the job is done.

We believe our firm is only as strong as the people who power it. If you're ready to kickstart your career, grow your skills, and join a team that values and rewards you!

Learn more at www.hankinpacklaw.com