Client Experience & O2C Specialist

The Chemours Company; Delaware; On-site; USD 74,000 - 116,000; Full time

Job summary

The Chemours Company is seeking a Customer Excellence Representative (CER) to join our Advanced Performance Materials commercial team in North America. You will own the customer experience from order placement through delivery and partner with Sales, Supply Chain, and Finance to ensure responsive, accurate service.

This role requires strong relationship skills, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's Degree or equivalent combination of education and relevant experience.
• Experience in customer service, customer experience, commercial operations, supply chain, or related business functions.
• Strong customer-focused mindset with demonstrated ability to build and maintain relationships.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience working within ERP and CRM systems.

Responsibilities

• Serve as the primary customer contact for assigned accounts.
• Develop and maintain strong customer relationships built on trust, responsiveness, and business partnership.
• Understand customer needs and advocate for solutions that support both customer success and business objectives.
• Proactively communicate order status, supply risks, delivery updates, and issue resolution plans.
• Gather and share customer insights with commercial and operational teams.
• Manage the end-to-end Order-to-Cash process, including onboarding, order entry, and invoicing.
• Coordinate resolution of complex customer, order, supply, pricing, and delivery issues.
• Balance customer expectations with business objectives while maintaining strong customer relationships.
• Support customer business reviews and commercial initiatives.

Skills

Customer service

Relationship building

Communication

Problem solving

Cross-functional collaboration

ERP/CRM experience

Office tools

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

The Chemours Company is seeking a Customer Excellence Representative (CER) to join our Advanced Performance Materials commercial team in North America. You will own the customer experience from order placement through delivery and partner with Sales, Supply Chain, and Finance to ensure responsive, accurate service.

This role requires strong relationship skills, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.