Client Experience Navigator

ExpoDisplays; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

ExpoDisplays is seeking a Client Experience Coordinator in Birmingham, AL. The role focuses on ensuring clients have a smooth engagement experience, coordinating workflows, and building long-term relationships. Candidates should have 2+ years in client-facing roles, strong communication skills, and the ability to maintain accurate documentation. This full-time position has a standard schedule of 40 hours per week and requires attention to detail, organization, and empathy towards clients. Hourly rate based on experience and overtime may be required.

Qualifications

• 2+ years in a client-facing, coordination, or relationship-focused role.
• Strong verbal and written communication skills.
• Ability to work cross-functionally.
• Experience as a point of contact for clients.
• Strong listening skills and attention to detail.

Responsibilities

• Serve as point of contact for clients.
• Coordinate client onboarding and workflows.
• Maintain accurate client records.
• Ensure professional communication with clients.
• Track client satisfaction and feedback.

Skills

Interpersonal and written communication skills

Attention to detail

Organizational abilities

Problem-solving approach

Client-first mindset

CRM systems proficiency

Tools

CRM systems

Scheduling tools

Job description

ExpoDisplays is seeking a Client Experience Coordinator in Birmingham, AL. The role focuses on ensuring clients have a smooth engagement experience, coordinating workflows, and building long-term relationships. Candidates should have 2+ years in client-facing roles, strong communication skills, and the ability to maintain accurate documentation. This full-time position has a standard schedule of 40 hours per week and requires attention to detail, organization, and empathy towards clients. Hourly rate based on experience and overtime may be required.