Client Experience Manager

PRAXIS S-10; Sarasota (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Experience Manager to enhance client interactions and ensure exceptional service delivery. This role involves meticulous event management, from pre-event preparations to post-event follow-ups, ensuring clients feel valued and informed. With a focus on effective communication and attention to detail, you'll play a pivotal role in shaping the client experience. The company offers a supportive environment with opportunities for growth and a comprehensive benefits package, including health insurance and tuition reimbursement. If you're passionate about client satisfaction and thrive in a dynamic setting, this opportunity is for you.

Benefits

100% paid employee health insurance

Optional dental and vision insurance

Paid Time off

Six paid holidays

401K retirement program

Life insurance

Tuition reimbursement

Qualifications

• Impeccable attention to detail and effective communication skills are crucial.
• Ability to manage client relationships and administrative tasks effectively.

Responsibilities

• Ensure clients receive a world-class experience before, during, and after events.
• Coordinate event details, including client registration and materials preparation.

Skills

Attention to detail

Effective communication

Client happiness commitment

Proofreading skills

PowerPoint skills

Excel proficiency

Graphic design

Social media knowledge

Education

BA/BS degree in business, marketing, communication, English, public relations, or sales

Tools

CRM system

LMS system

Microsoft Excel

PowerPoint

Job description

Client Experience Manager

Do you have a thirst for helping people? Would your friends say your attention to detail is unparalleled? Are your communication skills polished? Do you consider yourself a tech-savvy individual? Do you want to play a vital role in providing world-class service to clients? Do you want to work with a company small enough that your contributions will be recognized and applauded, yet large enough to provide you with a great income, excellent benefits, and upward mobility? Are you looking for an organization that you can grow with? One, with a great purpose. If so, this may be the perfect opportunity for you.

Company

PRAXIS S-10 is a success college for business owners. We create the world’s most successful businesses by teaching executives business building skills and providing employees communication skills they weren’t taught at trade school.

Owners and executives travel from across the United States and Canada to our home office located in Waterside Lakewood Ranch located in Sarasota, FL monthly for executive leadership development training. Front-line customer interfacing employees attend job specific skill development training programs offered monthly as well.

Responsibilities

1. Ensure clients receive a world-class client experience.
2. Handle all event pre-event preparation:
   • Effectively communicate with clients the exact details of each training event. (Time, date, location, hotel options.)
   • Course manual preparation.
   • Name badge.
   • Registration.
   • PowerPoint presentation.
   • Event material.
   • Etc.
3. Handle all during event details:
   • Greeting and registering clients.
   • Room set-up.
   • Course manual distribution.
   • AV set up.
   • Coordinating food & beverage.
   • Pictures.
   • Certificates.
   • Etc.
4. Handle all post event details:
   • Entering client details into CRM.
   • Distributing passwords.
   • Shipping documents to clients.
   • Communication of upcoming events.
5. Ongoing details:
   • Collaborate on effective corporate communication strategies.
   • Coordinate weekly webinar, including setup, testing, monitoring, and reporting of attendees.
   • File, organize, and maintain client database.
   • Daily administration tasks including answering the telephone.
   • Maintain office image and supply levels including update of current inventory processes.
   • Administrate all the administrative details that impacts the client experience.
   • Create client files and setup members in CRM system and LMS system.
   • Establish and build relationships with the owners and management team of clients.
   • Create, proofread, and edit internal and external communications educating clients and colleagues on new innovations, developments, and company news.

Preferred Knowledge and Skills

1. Impeccable attention to details.
2. Friendly and pleasing personality.
3. Ability to verbally communicate effectively.
4. Commitment to client happiness.
5. Writes clear, precise, well-organized emails, memos, letters, while using appropriate vocabulary, grammar, and word usage.
6. Excellent proofreading skills.
7. Ability to identify inconsistent formatting in electronic files and PowerPoint presentations.
8. Above average PowerPoint skills.
9. Proficient in Excel and willing to learn additional skills.
10. Graphic design a plus.
11. Social media a plus.

Preferred Education

1. BA/BS degree in business, marketing, communication, English, public relations, or sales.
2. However, the ability to perform the role trumps the diploma.

What’s In It for You

1. Excellent salary and benefits.
2. 100% paid employee health insurance coverage.
3. Optional dental and vision insurance.
4. Paid Time off.
5. Six paid holidays.
6. 401K retirement program.
7. Life insurance.
8. Tuition reimbursement.