Customer Success Manager for Construction SaaS w/ General Contractor experience

Clearstory Technologies, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company revolutionizing the commercial construction industry! As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction and success from launch to ongoing growth. Your experience with General Contractors will be invaluable as you guide clients through training, onboarding, and feature adoption. Collaborate cross-functionally with Product, Sales, and Marketing teams to enhance customer relationships and drive efficiency. With a commitment to innovation and a customer-first approach, this role offers a unique opportunity to make a significant impact in a rapidly evolving sector.

Benefits

Healthcare

Vision Insurance

Dental Insurance

Early Equity

Flexible Remote Work Options

Qualifications

• Experience with General Contractors as a Project Manager or Engineer.
• Strong communication and stakeholder management skills.

Responsibilities

• Train and onboard end users, ensuring customer success.
• Collaborate with teams to develop playbooks and support scaling.

Skills

Project Management

Stakeholder Management

Communication Skills

Customer Success Strategies

Collaboration

Education

Bachelor's Degree in Construction Management or related field

4+ years of relevant experience

Job description

The Role

The Customer Success Manager is responsible for ensuring our customers' success from launch through adoption, full rollout, and ongoing growth. You will serve as a coach, project manager, consultant, and product specialist, focusing on customer success.

This role involves working with General Contractors, so previous experience with large General Contractors as a Project Manager or Project Engineer is required.

Commercial construction experience at a general contractor is a requirement for the role!!

Your responsibilities include training and onboarding end users, assisting with pre-sales pilots, collaborating with executive contacts to promote adoption, and ensuring customers realize value and renew with Clearstory.

Internally, you will help develop our department playbooks and guides to support scaling as the company grows, working cross-functionally with Product, Sales, and Marketing teams.

You will also participate in weekly activities such as:

1. Strategy meetings to review Customer Success targets and metrics
2. Feature request review cycles with the Product team for feedback and prioritization
3. Demonstrations of new product features
4. Coordination with Sales on onboarding, customer issues, and strategic account planning

The Company You’ll Join

Clearstory is digitizing and automating change order processes in the commercial construction industry.

Similar to TurboTax for tax documents or Expensify for receipts, Clearstory is creating category-defining software to revolutionize change order communication and log management.

The construction industry is rapidly transforming through technology, yet cost communication remains manual and outdated, relying on paper, spreadsheets, and email, leading to delays and inefficiencies.

We are changing that by digitizing the process, increasing profits, enhancing contractor-customer relationships, improving transparency, and reducing paper waste.

As a venture-backed SaaS company, we have:

• Blue Chip Clients: Some of the largest General and Subcontractors in the US
• Significant Growth: Doubling and tripling revenue and platform usage annually
• Large Volumes Processed: Over $100 million in Change Order Requests monthly
• Major Projects: Over $100 Billion worth of projects on our platform

The Team You’ll Be Surrounded By

Our team combines over 60 years of experience in SaaS and the commercial construction space, building a customer-first, category-defining product.

You’ll join an ambitious, collaborative, and diverse team passionate about empowering contractors.

• Experience as a General Contractor PM or PE
• Business Development or sales experience is a plus
• Strategic leadership with attention to detail
• Strong stakeholder management and communication skills
• Ability to collaborate across teams including senior leadership
• Influence and challenge conventional wisdom
• 4+ years of relevant experience
• Proven project management and relationship-building skills
• Excellent communication skills

• Experience in building enterprise customer success strategies
• Collaboration with executive leadership
• Experience with a product category that has achieved product-market fit
• Experience at a venture-backed startup
• Flexible remote work options
• Competitive salary, healthcare, vision, dental, and early equity