Client Experience Leader, Multi-Unit Operations

Jobtailor; Georgetown (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Texas seeks an experienced manager to own the delivery of a consultative client experience across assigned offices and to lead teams through new operating processes and ways of working.

You will coach associates, translate feedback into improvements, recruit and onboard staff, and ensure seasonal readiness and office performance with district leaders. This role emphasizes client focus, professionalism, and collaborative leadership in a multi-unit retail environment.

Qualifications

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• 3 years minimum related work experience
• Managerial experience leading people in a retail, service, or multi-unit environment, with accountability for execution, performance outcomes, and team results
• Demonstrated ability to exercise independent judgment and discretion in planning, prioritization, and day-to-day decision-making to deliver consistent results
• Strong client-centric mindset with a commitment to delivering a differentiated, consultative client experience through leadership and execution
• Strong people leadership capability, with proven ability to coach, develop, and hold associates accountable for performance and behaviors
• Experience leading teams through change and evolving expectations, including adoption of new processes or ways of working
• Ability to evaluate execution quality and translate client and performance feedback into corrective action and improvement
• Demonstrated professionalism, sound judgment, and clear communication skills when addressing both positive and critical feedback from clients and associates
• Comfort operating in test-and-learn environments, adapting execution based on feedback while maintaining operational discipline and standards
• Data and insight fluency, including comfort interpreting performance data, recognizing meaningful patterns or risks, and using insights to inform actions and priorities
• Willingness and ability to maintain consistent on-site leadership presence, with scope of responsibility flexing based on office and district design
• Experience working in a consultative, client-facing environment where client conversations require judgment, trust-building, and problem-solving
• Preferred: Prior responsibility for leading or influencing front-line leaders, such as Team Leaders or supervisors, in addition to individual contributors
• Preferred: Exposure to pilot, Proof of Concept, or innovation environments where learning, iteration, and scaling were required
• Preferred: Experience partnering cross-functionally, such as operations, analytics, or training, to improve execution and client outcomes
• Preferred: Prior experience supporting recruiting, onboarding, or workforce readiness for seasonal or variable staffing models

Responsibilities

• Own consistent delivery and evolution of the consultative client experience within assigned offices
• Lead teams through adoption of new operating processes, behaviors, and ways of working
• Identify patterns in associate behaviors and client interactions to coach teams and address execution gaps
• Evaluate execution quality and client impact, modeling consultative and leadership behaviors
• Ensure new client experience processes, technology, and office-level tests are implemented as designed
• Conduct client interviews after appointments, gather feedback, and translate insights into actionable feedback for associates and partners
• Adapt execution, behaviors, and priorities based on feedback and observed outcomes
• Maintain disciplined operational performance and office-level readiness
• Lead and develop associate performance through coaching, feedback, and clear expectations
• Exercise judgment in addressing client needs, associate performance, and operational priorities
• Participate in recruiting, hiring, and onboarding decisions
• Ensure seasonal workforce readiness and performance in partnership with the District General Manager and supporting leaders
• Establish a performance-driven, collaborative office culture
• Reinforce professionalism, inclusion, and collective responsibility
• Recognize progress and address culture or performance misalignment
• Deliver office-level performance outcomes, including client experience, associate results, and execution quality
• Identify underperformance or misalignment and take timely corrective action

Skills

Leadership

Coaching

Change Management

Data & Insights

Client-Facing

People Leadership

Education

Bachelor's degree or equivalent experience

Job description

Jobtailor in Texas seeks an experienced manager to own the delivery of a consultative client experience across assigned offices and to lead teams through new operating processes and ways of working.

You will coach associates, translate feedback into improvements, recruit and onboard staff, and ensure seasonal readiness and office performance with district leaders. This role emphasizes client focus, professionalism, and collaborative leadership in a multi-unit retail environment.