Client Experience Leader - Floral Boutique

Socket.dev; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Dr. Delphinium in Dallas is seeking a Client Relations Manager to lead a high-performing team focused on delivering standout client experiences from first contact to final delivery.

You will drive new business, nurture relationships, and elevate service standards in a fast-paced floral operation. Ideal candidates bring 3+ years of leadership in service settings, a guest-service mindset, and strong communication skills.

Qualifications

• 3+ years of proven leadership experience in a call center, retail, hospitality, or client service environment preferred.
• Guest service mentality; is sociable and friendly and has a genuine desire to serve the customer.
• Influencing, leading and delegating abilities.
• Critical thinking, decision making and problem solving skills.
• Excellent verbal communication and listening skills.
• Self-starter who is energetic and flexible.
• Detail oriented with strong organizational skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• An eye for creativity and design, along with attention to detail.

Responsibilities

• Ensure all Client Relations team members have the knowledge, skills and materials to answer customers' inquiries, request of orders, and/or resolve problems quickly and effectively
• Implement, review and improve all call center policies, procedures and service standards
• Ensure proper staffing levels are met and maintained within the department (scheduling)
• Proactively handle escalations and turn challenges into loyalty-building moments
• Collaborate with various departments concerning product or service issues
• Ensure all customer are being serviced correctly and given high priority
• Maintain up to date knowledge of POS
• Partner with the HR Department to continuously monitor department KPIs, centered around the Client Relations Quality Assurance programming
• Provide coaching and feedback, including formal corrective action to team members
• Conducts annual performance reviews

Skills

Leadership

Guest service

Influencing

Critical thinking

Communication

Self-starter

Attention to detail

Tools

MS Word

Excel

Job description

Dr. Delphinium in Dallas is seeking a Client Relations Manager to lead a high-performing team focused on delivering standout client experiences from first contact to final delivery.

You will drive new business, nurture relationships, and elevate service standards in a fast-paced floral operation. Ideal candidates bring 3+ years of leadership in service settings, a guest-service mindset, and strong communication skills.