Client Experience Leader: Cross-Functional Growth

Socket.dev; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching and no vest

Annual bonuses

Generous medical plan

Paid parental leave

Job summary

Known in New York is seeking a Client Experience Manager to drive the health of client relationships and lead cross-functional teams across scoped accounts. You’ll coordinate meetings, manage timelines, and ensure on-time, on-budget delivery of exceptional work while mentoring junior CX staff.

You will collaborate with Directors and VPs to deliver best-in-class service, leveraging industry knowledge to identify needs and craft high-impact solutions in a fast-paced agency setting.

Qualifications

• 6+ years of agency, consulting, brand manager or similar professional services experience.
• Proven AOR experience as lead contact and skilled at forging and growing a strong relationship with client and leading partner agency roster
• Account or project management experience, especially for an annual account relationship and/or highly technical or detail-oriented projects
• Effective partnership skills to form relationships with creative, strategy and media teams, ensuring the highest quality, strategically sound work that delivers on clients’ objectives
• Superb communication, storytelling, and presentation skills
• A strong understanding of agency financials including creating statement of works and managing hourly reporting and resourcing
• The ability to think strategically, analytically, and proactively about diverse business problems
• The ability to manage and be accountable for client satisfaction, growth and retention
• A desire to work on challenging problems that require flexibility in approach
• Act as a mentor for junior CX staff, providing mentorship, career development support, and a responsive approach to both challenges and opportunities
• Positive and collaborative mindset
• Ability to flex across clients from various industries including Entertainment, Financial, Non-Profit
• Experience working with entertainment clients is a plus
• Experience working closely with media teams is a plus

Responsibilities

• Coordinate and manage client-facing and internal project meetings with clear agendas, notes, and follow-ups.
• Develop and track detailed project plans, timelines, and budgets; identify risks and take corrective actions.
• Oversight of deliverables, ensuring quality and on-time delivery in collaboration with creative, strategy, and execution teams.
• Serve as the bridge between client and internal departments to ensure seamless project execution.
• Own end-to-end client engagement, delivering services on time and within budget while maximizing value.

Skills

Agency experience

Account management

Project management

Client relationships

Cross-functional collaboration

Communication & presentation

Job description

Known in New York is seeking a Client Experience Manager to drive the health of client relationships and lead cross-functional teams across scoped accounts. You’ll coordinate meetings, manage timelines, and ensure on-time, on-budget delivery of exceptional work while mentoring junior CX staff.

You will collaborate with Directors and VPs to deliver best-in-class service, leveraging industry knowledge to identify needs and craft high-impact solutions in a fast-paced agency setting.