Client Experience Lead - Veterinary Practice (CSR)

Heartland-Veterinary-Partners-2; Independence (KS); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Barta Animal Hospital in Southeast Kansas is seeking a Client Service Representative (CSR) to provide an exceptional client experience. Reporting to the Practice Manager, you will handle reception, appointment scheduling, client communications, and medical record maintenance while supporting daily clinic operations.

The role is full-time with rotating Saturday work. You will process payments, assist with client education, and help ensure a smooth patient flow and accurate record keeping in a

Qualifications

• High school diploma or equivalent required.
• Weekend availability required.
• Previous veterinary experience preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Barta Animal Hospital in Southeast Kansas is seeking a Client Service Representative (CSR) to provide an exceptional client experience. Reporting to the Practice Manager, you will handle reception, appointment scheduling, client communications, and medical record maintenance while supporting daily clinic operations.

The role is full-time with rotating Saturday work. You will process payments, assist with client education, and help ensure a smooth patient flow and accurate record keeping in a