Client Experience Lead, Payment Integrity (Remote)

Rialtic, Inc.; Atlanta (GA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Home office stipend

401k matching

Unlimited PTO

Comprehensive health plans

Wellness support subscriptions

Job summary

Rialtic, Inc. is looking for a Client Experience Manager focused on improving operational processes and client interactions in Atlanta, GA or remotely. The ideal candidate will have 5–7 years of experience in operations or client success, specifically within the healthcare industry.

This role involves collaborating with teams to enhance client satisfaction through streamlined processes, accurate reporting, and exceptional support strategies. Rialtic values integrity, collaboration, and continuous improvement.

Qualifications

• 5–7 years of experience in operations or client experience within healthcare, particularly in payment integrity.
• Ability to understand operations and reporting needs.
• General understanding of payer organizations.

Responsibilities

• Identify actionable insights from healthcare claims data.
• Review client-facing reporting for accuracy.
• Support user onboarding and training for the Rialtic platform.
• Act as primary contact for client inquiries and support.

Skills

Operations leadership

Client experience

Healthcare industry knowledge

Job description

Rialtic, Inc. is looking for a Client Experience Manager focused on improving operational processes and client interactions in Atlanta, GA or remotely. The ideal candidate will have 5–7 years of experience in operations or client success, specifically within the healthcare industry.

This role involves collaborating with teams to enhance client satisfaction through streamlined processes, accurate reporting, and exceptional support strategies. Rialtic values integrity, collaboration, and continuous improvement.