Specialist, Client Support

CIBC US; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Life Insurance

Disability

401(k)

Job summary

CIBC in Chicago seeks a client-focused professional to coach a small team and ensure efficient operation of the department. You will guide workload, support process improvements, and champion high-quality client service with privacy compliance.

The role emphasizes relationship management and effective problem resolution. The ideal candidate has a Bachelor’s degree and 5+ years in commercial banking, with strong communication, organizational, and leadership skills.

Qualifications

• Bachelor’s degree required; five+ years in a client-focused role within commercial banking preferred.
• Strong analytical and problem-solving abilities for complex client scenarios.
• Excellent verbal and written communication skills; ability to convey information clearly.

Responsibilities

• Coach a small team to manage workloads and deliver high-quality service.
• Oversee day-to-day operations, develop and implement department procedures.
• Maintain client relationships and ensure privacy and security compliance; resolve inquiries and issues.

Skills

Analytical Thinking

Client Service

Communication skills

Leadership

Teamwork

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Responsible for providing coaching to a small team to manage workloads, working on well-defined matters and ensuring the effective and efficient operation of the department. The role provides employees with day-to-day direction and tasks in alignment with department procedures, and performs activities related to the development and implementation of procedures and practices. The role follows established policies to analyze situations, data and processes, improving the client experience by demonstrating and championing the delivery of high quality service and problem resolution to meet or exceed expectations of clients and the business. The role ensures that privacy and security of information policies are being met, and identifies and makes recommendations to improve employees’ productivity, processes, tools and services. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Maintain sound relations with the organization's customers by providing services before, during, and after a transaction
• Manage and maintain customer information databases; providing product and service
• Develop when appropriate, conduct, and complete customized business-specific procedural
• Recommend and implement programs to support customer needs
• Resolve customer inquiries and complaints timely and effectively
• Adapt departmental plans and priorities to address resource and operational challenges
• Assist with identifying process enhancement opportunities
• Develop and implement departmental policies, procedures, and standards
• Assist with special projects as assigned by management

Who you are

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

Values Matter to You.

You bring your real self to work, and you live our values – trust, teamwork and accountability.

Preferred formal education

• Bachelor’s degree
• Minimum 5+ years in client focused role with demonstrated experience in commercial banking
• Knowledge of Microsoft Office (Word, Excel Outlook and PowerPoint) required
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills
• Strong organizational and time management skills including ability to prioritize client requests
• Leadership, coaching and foster teamwork

California residents — your privacy rights regarding your actual or prospective employment

CIBC offers a full range of benefits and programs to meet our employee’s needs; including

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave and Vacation)
• Holidaysand 401(k)
• other special perks reserved for our team members

What CIBC Offers

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000.00 - $80,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

• Job Location IL-Chicago, 120 S LaSalle St Fl 11
• Employment Type Regular
• Weekly Hours 40
• Skills Analytical Thinking, Business Operations, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking, Waterfall Model

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.