Client Experience & Growth Marketing Coordinator

PJI Law; Fairfax (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) with employer match

Life and disability insurance

Paid holidays

Paid time off

Estate plan

Team events

Snacks and beverages

Parking

New office environment

Job summary

PJI Law in Fairfax, VA seeks a full-time Marketing & Client Experience Coordinator to serve as an ambassador for the firm, enhancing the client journey and brand across events, content, and campaigns.

You will build partnerships, coordinate seminars and events, produce promotional content, and support marketing initiatives while maintaining brand standards and fostering growth in the community.

Qualifications

• Additional qualifications include: Exceptional interpersonal and relationship‑building skills.
• A hospitality and service‑first mindset.
• Ability to multitask, be flexible, think on your feet, adapt to change and to changing priorities, and make decisions based on good common sense.
• Excellent communication skills and ability to genuinely connect with people.
• Excellent organizational skills and ability to closely follow established policies and procedures.
• Strong attention to detail, including impeccable spelling and grammar.
• Creativity and an eye for engaging content.
• Professional presence and the ability to comfortably interact with clients, referral partners, attorneys, vendors, and members of the community.
• Proficiency in the use of Google Workspace, Microsoft Word, and Excel.
• Ability to learn new software and technology.

Responsibilities

• Build and maintain relationships with referral partners, community organizations, and strategic partners through outreach, networking, and follow-up.
• Coordinate client and referral partner appreciation initiatives, gifting, reviews, and other relationship-building efforts.
• Champion and elevate the client experience across the entire journey, from the initial hello and consultation through the signing ceremony and thoughtful follow-up communications that nurture long‑term client relationships.
• Assist with planning and coordinating seminars, webinars, networking events, sponsorships, and community events.
• Capture, edit, and produce photo and video content, including short‑form videos, Reels, attorney interviews, and other promotional content.
• Assist with marketing campaigns and content across social media, email, digital, print, the firm's website, and other marketing channels.
• Help maintain the firm's brand standards across client experiences, events, communications, and marketing materials.
• Research referral opportunities, community partnerships, market trends, AI tools, and other opportunities to support the firm's continued growth.
• As a team player, support the Director of Marketing and assist with other marketing, communications, and business development initiatives as necessary.

Skills

Interpersonal skills

Relationship-building

Hospitality mindset

Multitasking

Communication

Organization

Attention to detail

Creativity

Professional presence

Google Workspace

Microsoft Word

Excel

Learning new software

Tools

Google Workspace

Microsoft Word

Excel

Job description

PJI Law in Fairfax, VA seeks a full-time Marketing & Client Experience Coordinator to serve as an ambassador for the firm, enhancing the client journey and brand across events, content, and campaigns.

You will build partnerships, coordinate seminars and events, produce promotional content, and support marketing initiatives while maintaining brand standards and fostering growth in the community.