Client Experience Group Lead - Hybrid & Mentorship

Brown & Brown, Inc.; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. is seeking an organized administrative professional to support data entry, enrollment processing, and customer care within a hybrid office setting in Oregon.

You will collaborate with universities, students, carriers, and the internal team to ensure accurate data handling and timely responses to inquiries. The role emphasizes strong communication, problem solving, and attention to detail, with preferred experience in health insurance contexts or related accounting tasks.

Qualifications

• Bachelor's degree preferred.
• Previous customer service and data entry experience preferred.
• Advanced MS Excel training.
• PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong written and oral communication skills.
• Sound problem solving skills.
• Accounting or health insurance experience a plus.

Responsibilities

• Participate in development and implementation of strategic system setup concepts, processes, and solutions to ensure efficiency and reliability of products and services.
• Directly correspond with schools and carriers as a company representative to meet client and partner expectations.
• Handle setup, waivers, eligibility, enrollment, and customer care tasks for the assigned group.
• Process new data or changes into various systems and respond to waivers, eligibility and enrollment questions.
• Monitor group service ticket queues and ensure timely completion of tasks.
• Maintain relationships with schools and students and communicate professionally with all stakeholders.
• Assist with daily deposits, reconciliations, and monthly payments to carriers and schools.

Skills

Customer service

Data entry

Communication skills

Problem solving

Education

Bachelor's Degree

Tools

MS Excel

Word

PowerPoint

Outlook

Job description

Brown & Brown, Inc. is seeking an organized administrative professional to support data entry, enrollment processing, and customer care within a hybrid office setting in Oregon.

You will collaborate with universities, students, carriers, and the internal team to ensure accurate data handling and timely responses to inquiries. The role emphasizes strong communication, problem solving, and attention to detail, with preferred experience in health insurance contexts or related accounting tasks.