Client Experience & Front Desk Coordinator

Blankenship Cpa Group; Brentwood (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability - Short & Long Term

401(k) plan with company match

Paid Time Off (PTO)

Professional training

License reimbursements

Bonus opportunities

Growth opportunities

Flexible work schedules

People First culture

Job summary

Blankenship CPA Group in Brentwood, TN, is seeking a Receptionist to be the first point of contact for clients and visitors. This on-site role supports front desk operations, coordinates office logistics, and assists team members with daily administrative tasks.

The position requires 2+ years in similar roles, strong communication, and proficiency with MS Office. The firm offers comprehensive benefits, growth opportunities, and a collaborative, professional environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of receptionist, administrative assistant, customer service, or office support experience.
• Strong verbal and written communication skills.
• Professional appearance and demeanor.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet clients, visitors, and vendors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Maintain a clean, organized, and welcoming reception area.
• Manage incoming and outgoing mail, packages, and courier services.
• Assist clients with basic inquiries and direct questions to the appropriate team members.
• Schedule appointments and conference room reservations.
• Coordinate meeting logistics, including room setup and refreshments.
• Prepare, scan, copy, file, and distribute documents as needed.
• Maintain office supplies inventory and place orders when necessary.
• Assist with tax season administrative projects and client correspondence.
• Support document collection, organization, and routing processes.
• Coordinate office events, lunches, and team meetings.
• Maintain accurate records and filing systems, both electronic and physical.
• Assist leadership and administrative staff with special projects as assigned.
• Utilize Microsoft Office Suite and practice management software to complete tasks.
• Maintain confidentiality of client and firm information.
• Ensure records are updated in firm systems.

Skills

Customer service

Communication

Organizational skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Excel

Teams

Job description

Blankenship CPA Group in Brentwood, TN, is seeking a Receptionist to be the first point of contact for clients and visitors. This on-site role supports front desk operations, coordinates office logistics, and assists team members with daily administrative tasks.

The position requires 2+ years in similar roles, strong communication, and proficiency with MS Office. The firm offers comprehensive benefits, growth opportunities, and a collaborative, professional environment.