Client Experience & Events Leader

Woolpert; Northern (KY); Hybrid; USD 78,000 - 110,000; Full time

Benefits offered by this job

Freedom to Work

Principal program

Flexible PTO

Career development

Health insurance

Life insurance

Vision insurance

Dental insurance

Retirement plan

Fitness reimbursement

Pet insurance

Identity protection

Technology stipend

Employee assistance program

Job summary

Woolpert is seeking a Client Experience Manager to lead engagement programs and events within the Marketing Events function. You will plan conferences, client events, executive engagements, and other programs that strengthen client relationships and drive growth.

Lead audience strategy, experience design, lead capture, follow-up, and measurement across multiple touchpoints. Ideal candidates bring 5+ years in event marketing or client experience, strong project management and vendor management

Qualifications

• Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field.
• 5+ years in event marketing, client engagement, customer experience, or related discipline, including independently managing conferences or executive engagements.
• Strong project management, communication, and interpersonal skills; manage multiple stakeholders, deadlines, and budgets.
• Experience in managing vendors, contracts, venues, sponsorships, and logistics; connect event activity to business outcomes.
• Some experience considering client engagement across multiple touchpoints or relationship stages is a plus.
• Willingness and ability to travel as required.

Responsibilities

• Coordinate conferences, client events, executive meetings, hospitality programs, and webinars.
• Define audience, objectives, and outcomes with stakeholders; ensure meaningful client interaction and follow-up.
• Collaborate with Client Experience teammates to balance workloads and maintain quality.
• Design client experiences before, during, and after events to increase relevance and personalization.
• Support executive briefings, client visits, and appreciation programs; gather feedback for improvements.
• Align engagement plans with account goals and relationship-building priorities with Sales and account teams.
• Track participation, leads, pipeline influence, and provide post-event summaries with insights.

Skills

Project management

Communication

Stakeholder management

Budget management

Travel flexibility

Education

Bachelor's degree in Marketing/Communications/Business

Tools

CRM systems

Event management platforms

Marketing automation

PM tools

Job description

Woolpert is seeking a Client Experience Manager to lead engagement programs and events within the Marketing Events function. You will plan conferences, client events, executive engagements, and other programs that strengthen client relationships and drive growth.

Lead audience strategy, experience design, lead capture, follow-up, and measurement across multiple touchpoints. Ideal candidates bring 5+ years in event marketing or client experience, strong project management and vendor management