Client Experience Evangelist & Relationship Architect

ALLIANT CYBERSECURITY; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Alliant Cybersecurity seeks an Associate Evangelist who will partner with leadership to champion client experience and drive the Raving Fan Mission across the organization. You will build authentic relationships, gather candid feedback, and translate insights into actionable improvements while serving as the voice of the client.

You will engage clients by phone and in person, participate in feedback sessions, and collaborate with internal teams to ensure responses are translated into positive

Qualifications

• Bachelor's degree required.
• 4+ years of professional business development, client relationship management, account management, hospitality, or customer-facing experience.
• Proven success in building executive-level relationships, including with C-Suite.
• Experience using Salesforce or similar CRM platforms is a plus.
• Exceptional communication skills, both written and verbal, with a passion for creating outstanding client experiences and generating "raving fans."

Responsibilities

• Build and maintain thriving networks of clients through authentic relationships that create trust, loyalty, and advocacy.
• Champion the execution of the Raving Fan Mission at every client touchpoint.
• Serve as a trusted resource and sounding board for clients by listening, coordinating solutions, and ensuring positive outcomes.
• Engage clients directly by phone and in-person to build trust and relationships.
• Participate in face-to-face client interactions, feedback sessions, and relationship-building activities.
• Gather feedback, identify trends, and advocate for client needs across the organization.
• Coordinate with internal teams to ensure client concerns are heard and acted upon.
• Act as concierge and trusted relationship partner, guiding clients to the right resources.
• Co-own and manage strategic client relationships with leadership to deliver exceptional experiences.
• Identify opportunities to strengthen loyalty, retention, and referrals; cultivate raving fans.

Skills

Executive-level relationships

Client relationship management

Exceptional communication

Empathy

Emotional intelligence

Questioning

Cross-department collaboration

CRM experience

Networking

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

CRM software

Job description

Alliant Cybersecurity seeks an Associate Evangelist who will partner with leadership to champion client experience and drive the Raving Fan Mission across the organization. You will build authentic relationships, gather candid feedback, and translate insights into actionable improvements while serving as the voice of the client.

You will engage clients by phone and in person, participate in feedback sessions, and collaborate with internal teams to ensure responses are translated into positive