Elite Cybersecurity Client Success Advisor

CrowdStrike; Germany (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive wellness programs

Generous vacation and holidays

Parental and adoption leave

Professional development

Employee networks and volunteering

Vibrant office culture

Great Place to Work Certified

Job summary

CrowdStrike's Counter Adversary Operations Elite team seeks a customer-centric CSA to guide clients through onboarding, engagement, and renewal lifecycle, ensuring maximum value from the service. You will collaborate across internal teams and with partners to maintain service quality and drive adoption.

The role requires strong cybersecurity knowledge, executive communication, and the ability to work across time zones, with opportunities for professional growth and a collaborative, inclusive

Qualifications

• Experience in a customer engagement role or consulting, ideally related to EDR.
• Client-facing cybersecurity experience with ability to translate technical concepts for executives.
• Strong relationship building with customers and partners across internal teams.

Responsibilities

• Onboard and enable Counter Adversary Elite clients throughout the lifecycle.
• Coordinate with CAO teams to maintain service integrity and customer satisfaction.
• Identify at‑risk accounts and opportunities to improve retention.
• Develop and analyze customer metrics to detect health issues.
• Lead renewal discussions and collaborate to ensure successful renewals.
• Proactively check in with customers and collect feedback to improve value.
• Ensure clients maximize return on investment from CAO Elite.

Skills

Customer engagement

Cybersecurity knowledge

Executive communication

Relationship management

Time zones collaboration

AI/Automation awareness

Education

Bachelor’s degree in information security or related field

Tools

JIRA

Job description

CrowdStrike's Counter Adversary Operations Elite team seeks a customer-centric CSA to guide clients through onboarding, engagement, and renewal lifecycle, ensuring maximum value from the service. You will collaborate across internal teams and with partners to maintain service quality and drive adoption.

The role requires strong cybersecurity knowledge, executive communication, and the ability to work across time zones, with opportunities for professional growth and a collaborative, inclusive