Client Experience & Estimating Lead

Exploring Inc.

Atlanta (GA)

On-site

USD 85,000 - 120,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Exploring Inc. in Atlanta, GA is seeking a Client Experience Manager (ID3) to be a primary contact for assigned clients.

You will translate client needs into scopes of work and develop accurate estimates while coordinating with Sales, Design, Project Management, Production, Installation, and Accounting to ensure a consistent client experience. The role requires commercial judgment, strong estimating discipline, organized follow-through, and the ability to manage multiple custom fabrication

Qualifications

Minimum 3+ years in client service or account management.
Experience with estimating and project coordination.
Ability to read drawings and specifications.
Strong math, pricing, and negotiation skills.
Proficiency with Microsoft Office; CRM/ERP systems.

Responsibilities

Serve as primary contact for assigned clients and opportunities.
Translate client needs into scopes of work and estimates.
Coordinate with Sales, Design, Project Management, Production, Installation, and Accounting to deliver a consistent client experience.
Proactively follow up on proposals and open jobs.
Identify risks and resolve issues early; escalate when appropriate.
Maintain accurate records in CRM and project-management systems.