Client Experience Data Insights Analyst

Tyler Technologies, Inc.; Yarmouth (ME); Hybrid; USD 59,000 - 78,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Operations Support Data Analyst in Yarmouth, ME to build data-driven reports and metrics that drive decision-making. The role focuses on Client Experience and KCS engagement and KPIs for service delivery.

You will collaborate with support leaders to create meaningful reports, translate data into narratives, and improve operational efficiency for Tyler’s ERP solutions.

Qualifications

• BS/BA degree in related field or equivalent experience required.
• Experience generating reports from SQL data required.
• Experience communicating complex quantitative analysis clearly required.
• Experience with Power BI and Microsoft Dataverse highly desired.
• Proven ability to create periodic metrics and ad hoc reports.
• Knowledge Centered Service certifications is a plus.

Responsibilities

• Create and generate periodic business metrics, service statistics for proposals, and ad hoc reporting.
• Co-manage Tyler Support reporting database and workspace design, partnering with team, division, corporate and external vendor resources.
• Define and facilitate change management in business policies, procedures and support systems through documentation and training.
• Design, develop and implement complex projects either independently or as part of a team.
• Present operational topics to a wide range of audiences including support staff, management and executive leadership.
• Ability to multitask efficiently by addressing inquiries from support staff and management, resolving issues of varying urgency.

Skills

SQL

Power BI

Excel

PowerPoint

Dataverse

ACD

Education

BS/BA degree in related field

Tools

SQL Server

Job description

Tyler Technologies, Inc. is seeking an Operations Support Data Analyst in Yarmouth, ME to build data-driven reports and metrics that drive decision-making. The role focuses on Client Experience and KCS engagement and KPIs for service delivery.

You will collaborate with support leaders to create meaningful reports, translate data into narratives, and improve operational efficiency for Tyler’s ERP solutions.