Client Experience Coordinator - Hearing Care Front Desk

WS Audiology USA; Richardson (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Health & Wellness programs

401k with match

Paid holidays & PTO

Job summary

WS Audiology USA is seeking a Client Experience Specialist in Richardson, TX to ensure excellent hearing care for clients. You will manage appointment scheduling, maintain patient charts, and deliver friendly, proactive service to walk-ins and scheduled clients.

You will handle basic troubleshooting, product knowledge, and office tasks while participating in ongoing training and benefits programs. This on-site role offers growth through CES Advisory Board involvement and field support.

Qualifications

• Experience in customer service and office administration.
• Excellent oral and written communication skills with clients and coworkers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.
• Ability to establish and maintain professional rapport with clients.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-ins, curbside and scheduled appointments.
• Enter stock and custom orders, perform weekly inventory audits.
• Maintain accurate records of cash and deposits and end-of-day settlements.
• Maintain a clean, inviting environment and stay updated on HearUSA products.
• Assist with basic hearing aid troubleshooting and cleaning.
• Support with HearAssist and remote care as needed.

Skills

Customer service

Office administration

Communication (oral & written)

Computer proficiency

Scheduling software

Education

High School Diploma or equivalent

Job description

WS Audiology USA is seeking a Client Experience Specialist in Richardson, TX to ensure excellent hearing care for clients. You will manage appointment scheduling, maintain patient charts, and deliver friendly, proactive service to walk-ins and scheduled clients.

You will handle basic troubleshooting, product knowledge, and office tasks while participating in ongoing training and benefits programs. This on-site role offers growth through CES Advisory Board involvement and field support.