Client Experience Specialist - Hearing Care Front Desk

WS Audiology USA; Kalispell (MT); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Ongoing training

Attractive compensation package

Comprehensive benefits

Mentorship opportunities

401k with match

Job summary

WS Audiology USA is seeking a Client Experience Specialist to enhance the hearing healthcare experience for clients. This role involves managing client appointments, ensuring customer satisfaction, and maintaining accurate records.

The ideal candidate will possess strong customer service skills, be organized, and have proficiency with scheduling software and MS Office. The position offers competitive pay at $19/hr and various professional development opportunities.

Qualifications

• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Provide friendly and enthusiastic customer service.
• Manage clinic schedule for efficient patient care.
• Perform inventory audits and maintain records.
• Assist with basic hearing aid troubleshooting.

Skills

Customer service experience

Office administration

Communication skills

Computer proficiency

Multi-tasking and organization skills

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA is seeking a Client Experience Specialist to enhance the hearing healthcare experience for clients. This role involves managing client appointments, ensuring customer satisfaction, and maintaining accurate records.

The ideal candidate will possess strong customer service skills, be organized, and have proficiency with scheduling software and MS Office. The position offers competitive pay at $19/hr and various professional development opportunities.