Client Experience Coordinator - Fast-Paced Project Support

The Birner Group, Renewal By Andersen; Mechanicsburg (Cumberland County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA contributions

Paid holidays

Generous PTO

401(k) with company contributions

Annual bonus opportunity

Employee discounts

Job summary

Renewal by Andersen in Mechanicsburg, PA is seeking a Customer Experience Coordinator who serves as the first point of contact for customers, managing communications, coordinating project updates, and helping the office run efficiently.

This role thrives on organization and delivering top-tier customer service, with responsibilities including updating customers on status, guiding post-install surveys, and maintaining accurate records across internal systems.

Qualifications

• 2+ years of customer service or customer-facing experience.
• Strong proficiency in Microsoft Office and comfort with various technologies.
• Excellent written and verbal communication skills.
• High attention to detail with strong organizational abilities.
• Ability to multitask, prioritize, and work efficiently in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide timely and accurate updates on project and installation status.
• Follow up with customers after installations and distribute post-project surveys.
• Maintain detailed and accurate records of customer interactions in internal systems.
• Support project coordination to ensure seamless communication between teams.
• Deliver an exceptional customer experience, measured by NPS and review platforms.

Skills

Customer service

Microsoft Office

Written & verbal communication

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Renewal by Andersen in Mechanicsburg, PA is seeking a Customer Experience Coordinator who serves as the first point of contact for customers, managing communications, coordinating project updates, and helping the office run efficiently.

This role thrives on organization and delivering top-tier customer service, with responsibilities including updating customers on status, guiding post-install surveys, and maintaining accurate records across internal systems.