Customer Experience Specialist

Renewal by Andersen of Charlotte; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Renewal by Andersen of Charlotte is seeking a Customer Experience Associate to manage and enhance the customer journey during and after the sales process. You will collaborate with sales and operations, communicate clearly, and resolve issues to ensure a seamless experience.

Proficiency with Outlook, Excel, Salesforce, and ZenBooker is required, along with the ability to multitask in a fast-paced environment while maintaining professionalism and empathy.

Qualifications

• Associates degree or equivalent work experience.
• 2–3 years of customer care experience/management.
• Experience using Excel for reporting.
• Must maintain professionalism and respectful demeanor with customers.

Responsibilities

• Partner with our sales staff to serve as point of contact for customers.
• Works well in call center environment.
• Build rapport with customers by maintaining contact via phone, email, or text.
• Drive the highest standards of ethical behavior by providing accurate information.
• Multi-task effectively in a high-volume environment while maintaining a positive attitude.
• Deliver high levels of empathy and trust to customers.
• Provide clear and consistent communication.

Skills

Customer service mindset

Communication

Multitasking

Independent work

Organization

Education

Associate degree or equivalent

Tools

Outlook

Excel

Salesforce

ZenBooker

Job description

Renewal by Andersen of Charlotte is seeking a Customer Experience Associate to manage and enhance the customer journey during and after the sales process. You will collaborate with sales and operations, communicate clearly, and resolve issues to ensure a seamless experience.

Proficiency with Outlook, Excel, Salesforce, and ZenBooker is required, along with the ability to multitask in a fast-paced environment while maintaining professionalism and empathy.