Client Experience Coordinator – Behavioral Health

TheraCorp; Jamesburg (NJ); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Profit Sharing

Life Insurance

Paid Time Off (PTO)

Job summary

TheraCorp Behavioral Health in Jamesburg and East Brunswick, NJ seeks a Medical Front Desk/Client Coordinator to greet clients, answer calls, schedule appointments, and manage payments in a fast-paced, caring setting.

Two years of administrative or front desk experience preferred, with strong organizational and communication skills. Evening availability required; benefits include health/dental/vision, 401(k), profit sharing, life insurance, and PTO.

Qualifications

• Two years of administrative, front desk, medical office, or customer service experience preferred.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize.
• Able to work independently, manage multiple responsibilities, and stay calm in a busy environment.
• Comfortable using computers and learning new software and systems.
• Strong communication and interpersonal skills.
• Reliable and dependable with consistent attendance.
• Must be available to work three evenings per week.

Responsibilities

• Welcome clients and provide a friendly, professional first impression of TheraCorp. Handle a busy phone line and respond to client questions with clear and accurate information.
• Manage client appointments, including scheduling, confirmations, and changes, while explaining office policies, procedures, and financial responsibilities when needed.
• Keep client information and records accurate and up to date. Process payments and complete routine office tasks accurately and on time.
• Keep internal systems and tracking tools current so that information is organized, accessible, and up to date.
• Work closely with clinicians and other members of the administrative team to keep schedules organized and the office running efficiently.
• Recognize and address scheduling or administrative concerns, bringing issues to the appropriate team member and following through until they are resolved.
• Keep the reception and client-facing areas clean, organized, and welcoming throughout the day.
• Handle client information with discretion and maintain confidentiality in accordance with TheraCorp policies and applicable privacy requirements.
• Represent TheraCorp professionally and consistently demonstrate our core values in interactions with clients, coworkers, clinicians, and outside partners.

Skills

Administrative experience

Front desk

Customer service

Communication skills

Organizational skills

Tools

PC proficiency

Job description

TheraCorp Behavioral Health in Jamesburg and East Brunswick, NJ seeks a Medical Front Desk/Client Coordinator to greet clients, answer calls, schedule appointments, and manage payments in a fast-paced, caring setting.

Two years of administrative or front desk experience preferred, with strong organizational and communication skills. Evening availability required; benefits include health/dental/vision, 401(k), profit sharing, life insurance, and PTO.