Client Experience Coordinator

Thrive Men's Lab; New York (NY); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking wellness company as a Client Experience Coordinator, where your hospitality skills will shine. In this part-time role, you'll be the welcoming face of the clinic, ensuring clients feel valued and supported. Your responsibilities will include managing client appointments, assisting with inquiries, and helping to enhance operational workflows. This is an exciting opportunity to contribute to a growing brand dedicated to men's health and vitality, all while working in a professional and discreet environment. If you have a passion for client care and a desire to make a difference, this role is perfect for you.

Qualifications

• 2+ years as front office/medical receptionist in a medspa or medical office.
• Strong hospitality orientation and client service skills.

Responsibilities

• Manage front desk operations and client flow at the clinic.
• Assist clients with scheduling, inquiries, and medication refills.

Skills

Client Management

Hospitality Skills

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma

Experience in Medical Office

Tools

Boulevard Booking Platform

Job description

Direct message the job poster from Thrive Men's Lab

Thrive Men's Lab specializes in personalized treatments for men's confidence and vitality, focusing on issues like erectile dysfunction, low testosterone, and overall endurance. We offer a discreet, comfortable, and professional environment for men seeking effective solutions without judgment.

Who You Are

As Client Experience Coordinator at Thrive Men's Lab, you are the first and last impression of our clients. You have a natural hospitality-oriented approach, a warm and welcoming demeanor, and find joy in helping others find their way, either in person or digitally.

In this role, you are responsible for the front-of-house experience at our clinic. You set the tone with clients and support our clinical team to ensure the clinic and its staff are set up for success. You have a curiosity about the men's vitality industry and a passion for helping others feel their best.

The ideal candidate is also excited about joining a growing brand with plans to expand nationwide.

Front Of House (FOH) Duties

Hospitality & Client Flow

• Serve at the front desk to be the face of the brand and set a positive tone for the experience
• Exhibit best practices across all touchpoints – warm greetings, clear explanations of services, managing client flow, checkout, and handling tricky situations
• Perform opening procedures to prepare the clinic for daily operations, ensuring cleanliness, organization, and stock levels
• Execute closing tasks to securely close the clinic, including end-of-day procedures and compliance

Client Services (CX)

Client Scheduling

• Manage the booking platform (Boulevard) to optimize scheduling and handle daily client appointments

Client Follow-Ups/Inquiries

• Act as the interface between clients and clinicians for follow-ups and instructions; help develop FAQs and processes for common questions
• Manage inbound email inquiries, including e-commerce questions

Lead Follow-Up

• Collaborate with leadership on follow-up processes with interested leads to answer questions and convert clients

Client Care Management

• Assist clients with medication refill requests, ensuring accuracy and timeliness
• Manage package renewals, providing guidance and support throughout the process
• Contribute to improving operational workflows for better efficiency and client experience

Special Projects & Events

• Work with founders/Clinic Manager on special projects, including new service launches and e-commerce growth
• Occasionally support staff at local partnerships and marketing events to drive business

How You Work

• Hospitality-oriented, understanding that how people feel matters as much as what we do
• Clear and confident communicator, able to explain our services and how we help
• Organized and proactive in creating and documenting efficient processes
• Positive attitude towards change, newness, and problem-solving in a startup environment
• Creative problem solver, always seeking ways to improve operations
• Continuous learner with a growth mindset, committed to professional development

Experience

• Minimum 2+ years as front office/medical receptionist in a medspa, medical office, or spa setting
• Clinical experience is a plus but not required
• Availability to work 5 days a week
• Must reside in New York

Seniority level

• Entry level

Employment type

• Part-time

Industries

• Wellness and Fitness Services

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