Client Experience Specialist - Pacific time US Based Remote

Lensa; Miami (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Client Experience Specialist to enhance real estate transactions. This fully remote role focuses on managing administrative tasks, ensuring compliance, and providing exceptional service to agents and clients. Ideal candidates will have a customer-centric approach and the ability to multitask effectively in a dynamic environment. Join a collaborative team that values diversity and inclusion, and enjoy a comprehensive benefits package while making a significant impact in the real estate industry.

Benefits

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Life Insurance

Tuition Reimbursement

Employee Discounts

Qualifications

• Experience in transaction coordination is preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage non-licensed administrative tasks for real estate agents.
• Coordinate scheduling of home inspections and closings.
• Maintain communication with all parties involved in transactions.

Skills

Multitasking

Problem-solving

Effective Communication

Customer Service

Attention to Detail

Education

2+ years in real estate/mortgage/title administration

Tools

Real Estate Software

Document Management Systems

Job description

Client Experience Specialist - Pacific time US Based Remote

Be among the first 25 applicants six days ago.

Get AI-powered advice on this job and access more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

The Client Experience Specialist is a service-minded professional who manages all non-licensed aspects of real estate transactions, from contract to close, ensuring a seamless experience for agents, consumers, and all deal parties. You will be part of a collaborative team that is innovating how Coldwell Banker conducts business by reducing friction and simplifying transactions.

The key to success in this role is the ability to multitask, problem-solve, and communicate effectively with agents, clients, third parties, and internal teams. As a trusted professional, you will provide confidence to agents, homebuyers, and sellers that their transactions are in capable hands.

This position is 100% remote and supports various markets. Preference will be given to candidates with transaction coordination experience in WA or OR.

Primary Job Functions

Responsibilities may include but are not limited to:

• Perform non-licensed administrative tasks for real estate agents, including managing contractual dates and deadlines to ensure timely closings.
• Collaborate closely with the agent services department, agents, or third parties to ensure all documentation is received and compliant.
• Organize transaction details in applicable systems and provide updates to all parties involved.
• Serve as the main point of contact for agents and clients through closing, including obtaining necessary documentation for clear to close.
• Coordinate scheduling of home inspections, appraisals, and closings with all parties.
• Maintain regular communication with all involved parties.
• Prioritize excellent service with a positive attitude to ensure a seamless transaction experience.

Education / Experience

• Minimum of 2 years of experience in real estate/mortgage/title administration or transaction coordination.

Core Competencies

• Self-motivated with the ability to work independently in a fast-paced, high-volume environment.
• Customer-centric approach, anticipating needs and providing exceptional service.
• Proficiency in multiple software systems.
• Strong problem-solving and critical thinking skills, with confidentiality maintained.
• Ability to collaborate and remain open to new ideas.
• Excellent verbal and written communication skills.
• Attention to detail and quality assurance.
• Adaptability to changing environments and demands.
• Ability to build and maintain collaborative relationships with agents and colleagues.

Benefits

Anywhere offers a comprehensive benefits package including:

• Medical, Dental, Vision, Disability insurance
• 401(k) with company match
• Paid Time Off, Holidays, Vacation, Sick Leave
• Paid Family & Paternity Leave
• Life Insurance, Business Travel Insurance
• Access to LinkedIn Learning and tuition reimbursement
• Employee Referral, Adoption, and Assistance Programs
• Health & Wellness incentives and employee discounts
• Employee Resource Groups

Coldwell Banker, a subsidiary of Anywhere Real Estate Inc., is a leading global real estate brand with extensive operations worldwide. More about our company culture and values can be found in our Impact Report.

We are committed to diversity and inclusion. EOE including disability/veteran.