Client Experience Consultant, Client Enablement

AgencyBloc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

AgencyBloc is seeking a Client Experience Consultant, Client Enablement, to design and run live and scalable education experiences for our client base. You will own and continually improve enablement quality as the product evolves and work across onboarding, adoption moments, and cross-functional teams.

You’ll leverage AI tooling to prepare and scale content while maintaining high judgement and client value.

Qualifications

• Bachelor's degree with 5–7 years in client education or enablement, or equivalent experience.
• Strong live facilitation and presentation skills for client-facing sessions.
• Own enablement quality over time and drive adoption through iteration.
• Able to translate high-level asks into polished enablement content.
• Value variety and work across multiple enablement tasks, not a single task.
• Comfort using AI tooling to prepare and scale enablement with judgment.

Responsibilities

• Designs and delivers live trainings, webinars, and education programs for clients.
• Maintains ongoing quality and relevance of enablement as product evolves.
• Delivers live client training and supports internal training delivery as needed.
• Collaborates with Professional Services and Client Success on onboarding and adoption moments.
• Uses AI tooling to prepare, personalize, and scale enablement.
• Provides feedback from sessions to content teams to improve programs.

Skills

Facilitation

Presentation skills

Client enablement

AI tooling familiarity

Adaptability

Training delivery

Education

Bachelor's degree

Tools

AI tooling

Job description

# Client Experience Consultant, Client Enablement### Job Snapshot**Location:** Remote **Employee Type:** Full-Time Employee **Industry:** SaaS, Insurance **Manages Others:** No **Job Type:** Client Services**Education:** Bachelor's Degree Preferred but Not Required **Experience:** 5-7 years relevant experience **Travel:** Minimal but as Needed### Why You’ll Love AgencyBloc**We solve problems for our customers. We give ourselves the autonomy to be awesome. We will be human. We are maniacal about success.** This is the culture you’ll be a part of if you join the AgencyBloc Team. We are the #1 Recommended Insurance Industry Growth Platform serving the benefits and senior market space. We help grow our clients’ business with a suite of solutions that can be strategically utilized to support the operational and growth needs of independent insurance agencies, GAs, IMO/FMOs, call centers, and carriers.### Job DescriptionThe **Client Experience Consultant, Client Enablement** is a hands-on deliverer of the education and enablement experiences that help the whole client base adopt and get value from AgencyBloc. This role designs and runs live and scaled client-facing enablement — training, education programs, and the sessions where clients learn to get value from the product — and owns the ongoing quality and effectiveness of those experiences as the product and the business evolve. It's a delivery- and facilitation-focused role that spans different kinds of client enablement rather than concentrating on any single repeated task.**Responsibilities:*** Designs and delivers client-facing enablement: live trainings, education programs, webinars, and other facilitated experiences* Owns the ongoing quality and effectiveness of the enablement they deliver — continuously assessing whether sessions and programs still meet client needs, and reworking them as the product changes. This stewardship shows up as curriculum assessment, program upkeep, and improving how clients are enabled* Delivers live client training and supports the Release & Enablement Program Manager on internal training delivery as needed* Collaborates with other functional areas where effective enablement requires it — for example, Professional Services on onboarding or Client Success on adoption moments* Uses AI tooling to help prepare, personalize, and scale enablement efficiently, staying meaningfully involved in shaping it, and in alignment with the AI Center of Excellence run by the VP of Data & Business Operations* Provides feedback from live sessions and client interactions back into content, Academy, and program design* Partners with the Client Experience Consultant, Knowledge & Content on the materials that support live sessions* Other duties as assigned by your manager.**Skills/Education/Experience:*** Bachelor's degree and 5-7 years of relevant experience in client education, training/facilitation, customer enablement, customer marketing, or a related field, or an equivalent combination of education and experience.* Strong live facilitation and presentation skills, comfortable leading client-facing sessions and adapting in real time.* Takes ownership of enablement quality over time — strong instincts for whether a session or program is actually landing and driving adoption, and the discipline to keep improving it.* Able to take rough direction and run with it — turning a high-level ask into strong, finished enablement without needing every detail spelled out.* Values variety — this role deliberately spans multiple kinds of client enablement rather than a single repeated task.* Comfortable using AI tooling to prepare and scale enablement, while maintaining quality and judgment.*Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.*