Onboarding & Enablement Specialist

Leaderfactor LLC; Lehi, Northern (UT, KY); Hybride; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Healthcare

Paid time off

Parental leave

401(k) contribution

Kiln membership for remote days

Book Report Program

Résumé du poste

LeaderFactor is a leadership-development company based in Lehi, Utah. The Onboarding & Enablement Specialist will own client onboarding, drive kickoff meetings, admin trainings, and end-to-end rollouts, including translations and on-site delivery.

You’ll work with a small Client Success team and coordinate with the CSM to ensure measurable outcomes for enterprise clients. Hybrid work entails Mondays in the Lehi office with remote days the rest of the week.

Qualifications

• 1–3 years in a client-facing role with outcomes ownership.
• Experience coordinating onboarding, training, and launches.
• Comfort with CRM, project tracking, and AI-assisted tools.
• Strong written and verbal communication; quick learner.

Responsabilités

• Own day-to-day onboarding in the LeaderFactor platform and manage timelines.
• Plan and lead kickoff meetings, logistics, and admin training.
• Coordinate end-to-end rollouts including translations and internal comms.
• Build milestone onboarding plans and run stakeholder cadences.
• Collaborate with the CSM post-sale to deliver measurable outcomes.
• Produce live events, manage Zoom, and handle invoicing workflows.

Connaissances

Project management

Client relationship

Training / teaching

Communication

Systems thinking

Emotional intelligence

Formation

Business

Communications

Instructional design

HR or organizational behavior

Information systems

Product-adjacent programs

Outils

CRM software

GitHub

Description du poste

# Onboarding & Enablement Specialist* Client Success* Lehi, UT · Hybrid* Full-timeLeaderFactor is a leadership-development company. We don’t sell one-off workshops or a content library. We build an integrated system that produces measurable behavior change: proprietary frameworks, validated assessments, application tools, and a platform that reinforces what leaders learn long after the training event. We’re a small, high-trust team based in Lehi, Utah, working with enterprise organizations worldwide.**Hybrid:** in-person Mondays, remote the rest of the week. You must be able to be in our Lehi office on Mondays (Wasatch Front local, or willing to relocate).## The RoleYou’ll join a small Client Success team and own the first, most formative chapter of every client relationship: onboarding.From the moment a deal closes, you’re the one who turns a signed contract into a launched, engaged, successful deployment. You’ll run kickoffs, manage timelines, train admins, and make sure nothing stalls between “welcome aboard” and “we’re live.”Launches come in two streams. Platform-led onboardings follow a repeatable motion: kickoff, admin training, go-live. Bespoke engagements use the platform but run higher-touch — multi-workstream rollouts with executive stakeholders, translations, and on-site delivery, where project management is the job. You’ll own both.There’s no layer between you and the client, and no layer between you and the product team either. You sit at the junction where customer voice meets product decisions: what you hear in onboarding directly shapes what we build next. You will report to the CCO.This is a high-ownership seat. The clients you onboard are in front of you from day one, and the quality of their launch is yours to own.## How We WorkWe run Client Success AI-first.Your leverage doesn’t come from doing every mechanical task by hand. It comes from client judgment about what each account needs, the ability to use AI tools to handle the mechanics — prep, documentation, follow-ups, data pulls — and the relationship skill to show up in the room prepared, credible, and genuinely helpful.We automate the busywork so you can spend your time where it matters: with clients.## What You’ll Do### Onboarding* Own day-to-day onboarding in the LeaderFactor platform.* Plan and lead key customer meetings, including: + Kickoff + Logistics and prep + Admin training* Lead rollouts end to end: + Run regular stakeholder cadences + Build and execute against milestone-based onboarding plans + Coordinate supporting workstreams such as translations and internal communications through to launch* Work directly with the CSM who owns the account post-sale and is accountable for delivering measurable results against the client’s outcomes.### Customer Enablement* Build and execute per-release enablement plans. As new capabilities ship, ensure customers receive the training, resources, and adoption plan to capture the value.### Production & Administrative Support* Produce live virtual events, including skill previews and webinars.* Own the Zoom setup, ensure flawless technical execution, and capture and route the leads these events generate to the CSM team.* Execute invoicing and payment collection within established systems.### Onboarding Infrastructure* Help improve onboarding workflows, automations, templates, and internal process docs.* Identify and flag recurring friction points in the onboarding motion; propose solutions that scale across the client base.* Standardize the ideal onboarding flow and playbooks for edge cases to reduce manual work.## What We’re Looking ForIn priority order:### 1. You Run Projects to CompletionOnboarding is a project with a deadline, a dozen moving pieces, and a client watching the clock. You keep multiple launches on track at once, own the timeline, and drive to done without being managed through it. When an account stalls, you don’t wait — you re-engage.This is the top of the list.### 2. Strong Client InstinctsYou read a room, earn trust quickly, and make good calls about what each account needs to launch well. You communicate clearly in writing and in person.### 3. Aptitude with TechnologyYou learn software fast and go deep enough to train on it, not just answer tickets about it. You’re comfortable with modern tools — CRM, project tracking, AI assistants — and eager to get better with them.### 4. A Natural TeacherYou make complex things simple, whether you’re training a client admin, writing a Knowledge Base article, or recording a two-minute walkthrough.### 5. Systems ThinkingYou notice when you’ve solved the same problem twice and build the playbook so no one solves it a third time.### Additional Strengths* Strong emotional intelligence and the ability to thrive in a close, collaborative team.* Experience with GitHub — commits, pull requests, reviewing changes — is a plus. We’ll teach it if you haven’t.* Alignment with our RISE values: Respect, Integrity, Skill, and Effort.## ExperienceWe weigh these together — the less professional experience you have, the more we lean on relevant education or a demonstrable track record, and vice versa.### Professional ExperienceRoughly one to three years in a client-facing role — customer success, onboarding, implementation, account management, teaching or training, or similar — ideally somewhere you owned outcomes for real customers, and you’re ready for dramatically more ownership than that experience usually comes with.### Education PreferredWe like backgrounds that pair people skills with operational rigor, such as:* Business* Communications* Instructional design* HR or organizational behavior* Information systems* Product-adjacent programsHands-on, build-real-things experience — running a program, leading a team, launching something — counts as much as the credential.### Open to Nontraditional PathsIf you’ve built trust with customers and shipped great experiences another way — your own business, community leadership, a serious operational track record — and can clear the bar on client judgment and follow-through, the credential matters less to us than the evidence.## Why LeaderFactor* Your work has direct, visible impact — no diffusion of responsibility across a giant org.* Scope and responsibility you’d typically wait years for elsewhere; we hire people we expect to grow with us.* A manager invested in your growth, on a close-knit team that prioritizes coaching and real interaction.* Competitive compensation, comprehensive healthcare, paid time off, paid parental leave, a 401(k) contribution, and a Kiln membership for your remote days.* Our Book Report Program — we reimburse any book you read and summarize — and sponsored upskilling for relevant training and conferences.* Meaningful work. We help leaders and organizations around the world, and we treat personal development as a core purpose, not a perk.## Equal Opportunity StatementLeaderFactor is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.## How to ApplyTo submit an application, email your resume and cover letter to [e-mail].