Client Experience Concierge - Onsite & Travel

Collectors; Plano (TX); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid Vacation

Flexible Hours

Employee Discounts

Job summary

Collectors is seeking Client Services Associates/Collectors Concierges to enhance customer experience at our Plano, TX office. The role demands strong customer service skills to assist with drop-off orders, answer inquiries, and manage submissions. Up to 40% travel is required, and candidates should have a valid driver's license. We offer competitive compensation and a supportive work environment with benefits like health insurance, a 401(K) matching plan, and flexible hours.

Qualifications

• 4+ years Customer Care/hospitality experience required.
• Valid driver's license required.
• Ability to articulate company policies clearly.

Responsibilities

• Assist customers with drop-off orders for grading.
• Schedule appointments to manage customer flow.
• Respond to customer inquiries and complaints efficiently.

Skills

Customer Care experience

Communication skills

Problem solving

Teamwork

Attention to detail

Education

Associates Degree or equivalent

Tools

Zendesk

Google Docs

Slack

Navision

Job description

Collectors is seeking Client Services Associates/Collectors Concierges to enhance customer experience at our Plano, TX office. The role demands strong customer service skills to assist with drop-off orders, answer inquiries, and manage submissions. Up to 40% travel is required, and candidates should have a valid driver's license. We offer competitive compensation and a supportive work environment with benefits like health insurance, a 401(K) matching plan, and flexible hours.