Customer Service Coach & Training Specialist

TruGreen; Fairfield (OH); On-site; USD 31,819 - 58,865; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Diversity and Inclusion programs

Job summary

TruGreen is seeking a Customer Service Representative based in Fairfield, Ohio. This role involves handling inbound calls, resolving customer issues efficiently, and training new hires. We're looking for candidates with strong customer service experience and great communication skills.

The pay ranges from $31,819.00 to $58,865.00 based on experience and qualifications. TruGreen also offers a diverse workplace and a commitment to inclusion.

Qualifications

• 2-3 years of customer service experience required.
• Call center or related experience strongly preferred.

Responsibilities

• Receives inbound customer service calls and resolves customer concerns.
• Conducts new hire training and coaching.
• Enters and maintains customer data accurately.

Skills

Customer service skills

Conflict resolution

Data entry

Coaching and mentoring skills

Verbal and written communication

Education

High school diploma/GED

Associate’s degree

Tools

Microsoft Office applications

Job description

TruGreen is seeking a Customer Service Representative based in Fairfield, Ohio. This role involves handling inbound calls, resolving customer issues efficiently, and training new hires. We're looking for candidates with strong customer service experience and great communication skills.

The pay ranges from $31,819.00 to $58,865.00 based on experience and qualifications. TruGreen also offers a diverse workplace and a commitment to inclusion.