Client Experience & Booking Coordinator

Mouratoglou; Noblesville (IN); On-site; USD 32,000 - 44,000; Full time

Job summary

Mouratoglou in Noblesville, Indiana, is seeking a friendly receptionist to welcome clients via WhatsApp, email, phone and in person, and to provide information on lessons, programs, schedules, prices and availability.

You will assist with bookings, payments, confirmations and rescheduling, coordinate with the Head Coach and on-site teams, and maintain accurate client records for reliable follow-up.

Qualifications

• Experience in reception, administration, customer service or sales.
• Excellent written and verbal communication skills.
• Professional, friendly and solution-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Commercial mindset with an understanding of clients’ needs.
• Positive attitude and strong team spirit.
• Understanding of the tennis industry is a plus.

Responsibilities

• Welcome clients and manage inquiries via WhatsApp, email, phone and in person.
• Provide information about lessons, programs, schedules, prices and availability.
• Assist clients with bookings, payments, confirmations and rescheduling.
• Recommend suitable alternatives and help convert inquiries into bookings.
• Coordinate with the Head Coach, Tennis Director and on-site teams.
• Maintain accurate client records and ensure reliable follow-up.
• Support reception, administrative tasks, events and pro shop operations when required.
• Represent the Mouratoglou brand through excellent customer service.

Skills

Customer service

Communication skills

Organization

Multitasking

Teamwork

Sales mindset

Tennis industry knowledge

Job description

Mouratoglou in Noblesville, Indiana, is seeking a friendly receptionist to welcome clients via WhatsApp, email, phone and in person, and to provide information on lessons, programs, schedules, prices and availability.

You will assist with bookings, payments, confirmations and rescheduling, coordinate with the Head Coach and on-site teams, and maintain accurate client records for reliable follow-up.