Client Experience Banking Specialist

Bank of America; Milton (WA); On-site; USD 71,635,000 - 76,708,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a client-focused associate to assist customers in the lobby with self-service banking and cash transactions. You will engage clients, gather information about their financial priorities, and connect them to appropriate solutions while maintaining accuracy and compliance.

The role requires strong communication, a proactive service mindset, and the ability to work weekends or extended hours as needed, supporting an in-office culture with flexible role-based arrangements.

Qualifications

• Experience in financial services is helpful.
• Ability to learn and adapt to new information and technology platforms.
• Strong communication to engage clients and explain simple banking transactions.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions through self-service resources.
• Process cash transactions accurately and efficiently.
• Build relationships with clients to understand financial needs and connect them to solutions.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Communication

Sales Experience

Education

High School Diploma or GED

Bachelor's Degree in Business/Finance or related

Job description

Bank of America is seeking a client-focused associate to assist customers in the lobby with self-service banking and cash transactions. You will engage clients, gather information about their financial priorities, and connect them to appropriate solutions while maintaining accuracy and compliance.

The role requires strong communication, a proactive service mindset, and the ability to work weekends or extended hours as needed, supporting an in-office culture with flexible role-based arrangements.