Client Experience & Banking Advisor

Bank of America; Ocean City (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a customer-focused team member to engage clients in the lobby, educate them on transactions, and provide assistance with self-service channels. You will handle cash transactions accurately while building relationships to uncover financial goals.

The role requires strong communication, cash handling experience, and the ability to work weekends or extended hours as needed. Join a company committed to growth and client-centric service.

Qualifications

• High School Diploma or GED required
• Excellent communication and interpersonal skills
• Willingness to work weekends/extended hours as needed
• Cash handling experience preferred

Responsibilities

• Engage clients in lobby to educate and assist with transactions
• Process cash transactions accurately and efficiently
• Conduct deep conversations to understand client financial goals
• Connect clients to banking solutions and self-service resources
• Maintain compliance with laws and bank policies
• Manage center traffic, appointments, and outbound calls

Skills

Customer focus

Relationship building

Sales experience

Communication

Time management

Problem solving

Education

High School Diploma / GED

Job description

Bank of America is seeking a customer-focused team member to engage clients in the lobby, educate them on transactions, and provide assistance with self-service channels. You will handle cash transactions accurately while building relationships to uncover financial goals.

The role requires strong communication, cash handling experience, and the ability to work weekends or extended hours as needed. Join a company committed to growth and client-centric service.