Client Experience & Banking Advisor

Bank of America; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Miami is seeking a customer service professional to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will build relationships to understand financial priorities and connect clients with the right solutions.

The role requires bilingual English/Spanish abilities, a strong work ethic, and the ability to work weekends or extended hours.

Qualifications

• Enthusiastic self-starter with strong results orientation.
• Excellent communication and relationship-building skills.
• Bilingual English/Spanish required for client interactions.
• Ability to learn new information and technology platforms.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions through self-service resources.
• Accurately and efficiently process cash transactions.
• Develops in-depth conversations to understand clients' financial goals and connect to solutions.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages cash responsibilities and drives the client experience.
• Works weekends and extends hours as needed within a reasonable distance.

Skills

Strong work ethic

Relationship building

Customer focus

Bilingual English/Spanish

Communication skills

Problem solving

Time management

Adaptability

Education

High school diploma or GED

Bachelor's degree or relevant Associate’s degree

Job description

Bank of America in Miami is seeking a customer service professional to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will build relationships to understand financial priorities and connect clients with the right solutions.

The role requires bilingual English/Spanish abilities, a strong work ethic, and the ability to work weekends or extended hours.