Client Experience Banker: Relationship & Growth

Bank of America; Aurora (IL); On-site; USD 36,000 - 46,000; Full time

Job summary

Bank of America is seeking a Client Associate to engage clients in the lobby and assist with transactions through self-service options such as mobile banking, online banking, or ATM. You will educate clients and process cash transactions with accuracy and efficiency.

The role emphasizes building relationships, following bank processes, and delivering an exceptional client experience while complying with applicable laws and regulations.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Demonstrates ability to build relationships and collaborate.
• Comfortable educating clients on self-service banking technologies (ATM, online banking, mobile).

Responsibilities

• Engage clients in the lobby and educate them on self-service transactions.
• Process cash transactions accurately and efficiently.
• Build client relationships to meet financial needs and drive service quality.
• Follow established processes and guidelines in daily activities to ensure compliance with laws and regulations.
• Support client experience by managing center traffic and outbound calls.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Client Associate to engage clients in the lobby and assist with transactions through self-service options such as mobile banking, online banking, or ATM. You will educate clients and process cash transactions with accuracy and efficiency.

The role emphasizes building relationships, following bank processes, and delivering an exceptional client experience while complying with applicable laws and regulations.