Client Experience Banker: Relationship Builder & Solutions

Bank of America; Dayton (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused team member to engage clients in the lobby and educate them on self‑service options, including mobile and online banking. You will process cash transactions, build relationships with clients to understand their financial needs, and connect them to suitable solutions to help achieve their goals.

The role requires strong communication, reliability and a willingness to work weekends.

Qualifications

• Strong work ethic with results-driven mindset.
• Excellent communication and interpersonal skills.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on self-service banking options.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and connect them to solutions.
• Follow policies and regulatory guidelines to ensure a compliant client experience.
• Manage center traffic, appointments, and outreach as needed.

Skills

Adaptability

Problem Solving

Customer Focus

Relationship Building

Oral Communications

Time Management

Sales

Client Experience

Education

High School Diploma or GED

Bachelor's Degree

Associate’s Degree in Business or Finance

Job description

Bank of America in the United States is seeking a client-focused team member to engage clients in the lobby and educate them on self‑service options, including mobile and online banking. You will process cash transactions, build relationships with clients to understand their financial needs, and connect them to suitable solutions to help achieve their goals.

The role requires strong communication, reliability and a willingness to work weekends.