Client Experience & Relationship Banker

Bank of America; Memphis (TN); On-site; USD 34,000 - 45,000; Full time

Job summary

Bank of America is hiring for an in-branch client service role focused on educating clients and guiding transactions via self-service resources. The position emphasizes accurate cash handling, customer engagement, and connecting clients to financial solutions that meet their goals.

Key qualifications include a strong work ethic, effective communication, and the ability to work weekends or extended hours at a nearby financial center.

Qualifications

• Must be an enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build client relationships.
• Passion and drive to improve clients' financial lives.
• Identifies solutions for client needs and conveys them clearly.
• Confident in engaging all clients and communicating well.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Demonstrates critical thinking and problem-solving for client needs.
• Follows bank processes and regulatory guidelines in daily tasks.
• Manages time and capacity efficiently.
• Available to work weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in clients' and bank's best interests.
• Expands knowledge by partnering with experts in small business, lending, investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and delivers service quality.
• Manages cash responsibilities.

Skills

Strong work ethic

Relationship building

Communication skills

Customer focus

Learning agility

Self-service tech knowledge

Problem solving

Education

High School Diploma / GED

Bachelor’s degree (business/finance) preferred

Job description

Bank of America is hiring for an in-branch client service role focused on educating clients and guiding transactions via self-service resources. The position emphasizes accurate cash handling, customer engagement, and connecting clients to financial solutions that meet their goals.

Key qualifications include a strong work ethic, effective communication, and the ability to work weekends or extended hours at a nearby financial center.