Client Experience Banker - Hospitality Meets Tech

Aumni; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to deliver welcoming, hospitality-driven service and to build trusted relationships with clients across branch channels. You will guide customers through everyday banking needs, showcase Chase Mobile App and digital tools, and partner with team members to meet financial goals.

You will handle account servicing, new account openings, and ensure compliance with banking regulations while providing thoughtful product knowledge and solutions in a fast-paced branch

Qualifications

• High school diploma or GED equivalent.
• Client service experience or comparable experience.
• Ability to build trusted relationships and exceed expectations.
• Ability to engage clients and communicate clearly to understand needs.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new accounts while following policies and regulations.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and coordinating with team to meet financial goals.
• Perform branch operations and cash management in compliance with policies.

Skills

Client service experience

Strong communication

Team collaboration

Attention to detail

Technical aptitude

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

Chase is seeking an Associate Banker to deliver welcoming, hospitality-driven service and to build trusted relationships with clients across branch channels. You will guide customers through everyday banking needs, showcase Chase Mobile App and digital tools, and partner with team members to meet financial goals.

You will handle account servicing, new account openings, and ensure compliance with banking regulations while providing thoughtful product knowledge and solutions in a fast-paced branch